Frequently Asked Questions

Where do you ship to?

Currently shipping is available to Australia and New Zealand

How long will my order take to arrive?

Orders will be processed in 5-14 days, this does not include shipping times.

Australia Shipping Times:Estimated times are all from Auspost, All orders sent via standard shipping with Auspost and you will receive a tracking number for your order
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Within Tasmania:
Up to 4 Business days
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Interstate:
Up to 18 Business days
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Express Shipping:
Up to 7 Business days

Do you accept Custom Orders?

I am currently not accepting custom orders, but if you'd like a custom colour of something I've made previously I'd be happy to make that!

What markets will you be at?

You can find me most weekends at Salamanca Market in Hobart Tasmania. Check my Instagram - crochetby.sammie for up to date market dates!

Return Policy

Physical product Return and Refund policy: As everything is handmade and made to order, We do not accept refunds unless the item is faulty. We will accent returns, at the cost of the buyer. 
If you change your mind after placing an order, please contact me within 24 hours and I can happily cancel that for you!
After your order has been made, or shipped it can no longer be refunded. As all items are handmade & personalised.
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Digital product refund policy: We do not offer any refunds or cancellations on any digital products/patterns.

Contact

Need help with an order? or just have a question? Fill out the form below and I'll get back to you asap!